These Terms of Service ("Terms") govern your use of buildwithwright.com (the "Site") and any services you purchase from Chris T. Wright, a sole proprietor based in St. Johns County, Florida ("we," "us," or "our"). "You" means the person or business using the Site or purchasing our services.
PLEASE READ SECTION 16 (LIMITATION OF LIABILITY) AND SECTION 20 (DISPUTE RESOLUTION, INCLUDING A WAIVER OF JURY TRIAL) CAREFULLY. THEY LIMIT YOUR REMEDIES.
01Acceptance
By using the Site, submitting an inquiry, approving a proposal, or paying an invoice, you agree to these Terms. If you are agreeing on behalf of a business, you confirm that you have authority to bind that business. If you do not agree, do not use the Site or our services.
02Business use only
Our services are offered to businesses and professionals for business purposes, not for personal, family, or household purposes. By purchasing services, you confirm that you are purchasing them for business purposes.
03How these Terms work with other agreements
Most engagements are covered by a signed services agreement, proposal, or statement of work (an "Agreement"). If an Agreement conflicts with these Terms, the Agreement controls. If you purchase services without a signed Agreement, these Terms, together with the proposal, quote, or invoice that describes the work, govern the engagement.
Our Privacy Policy and our Refund and Cancellation Policy are part of these Terms.
04Services
We provide marketing consulting, website and application development, hosting and maintenance, search engine optimization (SEO), generative engine optimization (GEO), and AI and automation services. The scope, deliverables, fees, and timeline for each engagement are described in its Agreement, proposal, or invoice.
Work outside the agreed scope is quoted separately and begins only after you approve it in writing. Email approval counts as written approval.
05No guarantee of results
Marketing, SEO, GEO, and advertising outcomes depend on many factors outside our control, including search engine and AI platform algorithms, competitors, market conditions, the state of your website, and your own business practices. Search engines and AI platforms change how they rank and display content without notice.
We do not guarantee any particular search ranking, placement in AI-generated answers, traffic, leads, sales, revenue, or return on investment. Any projections, estimates, or examples we share are illustrations based on our experience, not promises.
06AI-assisted work
We may use artificial intelligence tools to help research, write, design, code, or automate. We review this work, but AI output can contain errors or omissions. You are responsible for reviewing content before you publish or rely on it, particularly for accuracy, legal and advertising claims, and rules specific to your industry. Automations we build run on third-party platforms and may stop working as intended if those platforms change.
07Your responsibilities
You agree to:
- Provide accurate information, content, account access, feedback, and approvals in a timely way
- Own or have the right to use all content, images, logos, trademarks, and data you give us, and make sure that material complies with the law
- Review and approve deliverables before they go live
- Keep your own copies of your content and data
- Comply with the laws that apply to your business, including privacy, advertising, and industry-specific rules, and maintain your own website policies, such as privacy, cookie, and accessibility policies
Delays caused by missing information, access, or approvals may extend timelines and are not grounds for a refund.
Your approval of a deliverable, or your use or publication of it, is your acceptance of that deliverable.
08Fees and payment
Fees are stated in the Agreement, proposal, or invoice. Unless otherwise stated:
- Invoices are due within 15 days of the invoice date
- Recurring services are billed in advance each month
- Past-due balances accrue interest at 1.5% per month, or the maximum rate allowed by law if lower
- We may pause work, or suspend hosted services, on 10 days' notice if an invoice is more than 30 days past due
- Fees do not include third-party costs, such as domains, licenses, plugins, hosting upgrades, software subscriptions, or advertising spend, which are your responsibility
Refunds and cancellations are governed by our Refund and Cancellation Policy.
09Payment disputes and chargebacks
If you have a concern about a charge, contact us first at [email protected]. You agree to give us at least 10 business days to resolve the issue before you dispute a charge with your bank or card issuer.
Disputing a charge for services performed as agreed is a breach of these Terms. If a charge is disputed, we may suspend services until the dispute is resolved, and we may provide the payment processor with these Terms, your Agreement, and records of the work performed.
10Intellectual property
- Your deliverables. When we receive payment in full, you own the final deliverables we create specifically for you, except as described below.
- Our tools and know-how. We keep ownership of our pre-existing and general-purpose materials, including code, templates, frameworks, processes, and know-how. Where any of these are included in your deliverables, you receive a perpetual, non-exclusive, royalty-free license to use them as part of those deliverables.
- Third-party materials. Themes, plugins, fonts, stock images, and software from third parties are licensed to you under their owners' terms. We do not sell them.
- Before full payment. Until you have paid in full, deliverables remain our property, and you may not use them in production.
- Portfolio. We may show completed work, and your business name and logo, in our portfolio and marketing unless you ask us not to in writing. We will never include your confidential information.
11Confidentiality
Each party will keep the other's non-public business information confidential and use it only for the engagement. This does not apply to information that is public, that the receiving party already knew, that it developed independently, or that it is required by law to disclose. This obligation lasts for 2 years after the engagement ends, and for trade secrets, for as long as they remain trade secrets.
12Hosting and maintenance services
If we host or maintain your website or application:
- You may not use hosted services for illegal content, spam, malware, or any activity that harms our infrastructure, our providers, or other customers. We may suspend service immediately to stop abuse or a security threat.
- We make reasonable efforts to keep services available, but we do not guarantee uninterrupted or error-free operation, and hosted services depend on third-party providers.
- Backups are performed as described in your Agreement. Backups are a precaution, not a guarantee that data can be recovered. Keep your own copies of your content.
- Updating software, plugins, and themes can occasionally cause conflicts. We will work to resolve problems caused by our work, but we are not responsible for defects in third-party software.
- Security incidents, hacked sites, and malware removal are outside standard maintenance unless your Agreement says otherwise, and are billed separately.
- When hosting ends, we will provide an export of your site on request once your account is paid in full.
13Third-party services
We may use or connect third-party platforms, such as hosting providers, domain registrars, CRMs, email providers, payment processors, AI providers, and advertising platforms. We are not responsible for their availability, changes, pricing, security, or policies, and your use of them may be subject to their own terms.
14Use of the Site
Content on the Site is general information and is not legal, financial, or tax advice. You may not misuse the Site, including by attempting to disrupt it, scraping it at scale, submitting spam, or accessing areas not meant for the public. The Site's text, design, and logos belong to us and may not be copied without permission. Links to other websites are provided for convenience only.
15Disclaimer of warranties
We will perform our services in a professional and workmanlike manner consistent with generally accepted industry standards.
EXCEPT FOR THAT PROMISE, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
16Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(A) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SITE, OUR SERVICES, OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
(B) WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF WE WERE ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD OR INTENTIONAL MISCONDUCT. YOU AGREE THAT THESE LIMITS ARE A REASONABLE ALLOCATION OF RISK AND ARE REFLECTED IN OUR PRICING.
17Indemnification
You will defend, indemnify, and hold us harmless from any third-party claim, and related losses, damages, and reasonable attorneys' fees, arising from: (a) content, materials, or data you provide to us; (b) your use of the deliverables, including claims about your own products, services, or marketing; or (c) your violation of the law or these Terms.
18Termination
Either party may end an engagement as described in its Agreement or in our Refund and Cancellation Policy. We may suspend or end services immediately if you materially breach these Terms, fail to pay, or use our services unlawfully. Any section that by its nature should continue after the engagement ends will continue, including those covering payment, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution.
19Independent contractor
We are an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship.
20Dispute resolution
- Talk first. Before filing any claim, the party raising it will send the other a written notice describing the issue. Both parties will then try in good faith to resolve it for 30 days.
- Governing law. These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules.
- Venue. Any lawsuit must be brought exclusively in the state or federal courts serving St. Johns County, Florida, and both parties consent to the jurisdiction of those courts. Either party may bring a claim that qualifies in small claims court.
- WAIVER OF JURY TRIAL. EACH PARTY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY LAWSUIT ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, OR OUR SERVICES.
- No class actions. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class or representative action.
- Attorneys' fees. In any action to enforce these Terms or to collect amounts owed, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.
21Events outside our control
Neither party is responsible for delays or failures caused by events beyond its reasonable control, such as natural disasters, severe weather, power or internet outages, failures of third-party providers, cyberattacks, or government action. This does not excuse your obligation to pay for services already performed.
22Electronic communications and signatures
You agree that we may communicate with you, and deliver agreements, proposals, invoices, and notices, electronically. Electronic signatures, written approvals sent by email, and payment of an invoice are binding in the same way as a handwritten signature.
23Changes to these Terms
We may update these Terms from time to time. The updated version takes effect when we post it on this page with a new effective date. Changes do not affect a signed Agreement, or work you have already paid for, unless you agree to them.
24General
These Terms, together with any Agreement and the policies referenced above, are the entire agreement between us on their subject. If any part of these Terms is found unenforceable, that part will be limited to the minimum extent necessary and the rest will remain in effect. Our failure to enforce any part of these Terms is not a waiver. You may not assign your rights under these Terms without our written consent. We may assign them to a successor business. Notices may be sent by email to the most recent address each party has provided.
25Contact us
Chris T. Wright
St. Johns County, Florida
[email protected]